At Nicolas Building Surveyors (NBS), we are committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, disclose, and store your personal information.

1. WHAT INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

• Your name, email address, phone number and address
• Details about your property or building project
• Business name and contact information
• Information provided via our website contact forms, email or phone enquiries

2. HOW WE COLLECT INFORMATION

We collect personal information directly from you when you:

• Submit a contact or enquiry form on our website
• Communicate with us via phone, email, or in person
• Engage our services for a building project
• Apply for employment or provide services to us

We may also collect information from publicly available sources, or third parties where applicable and with your consent.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to enquiries and provide our services
• Administer contracts and service agreements
• Maintain records for regulatory and administrative purposes
• Inform you of updates or relevant service information
• Improve our website and client communication

4. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose your information to:

• Regulatory bodies and government agencies as required by law
• Service providers who assist in the operation of our business (e.g. IT and administration support)
• Contractors and consultants engaged by NBS to deliver services on our behalf

Where information is shared, we take reasonable steps to ensure third parties comply with privacy obligations.

5. SECURITY OF INFORMATION

We store your personal information in a secure manner to protect it from misuse, loss, or unauthorised access.
We use secure digital storage and physical safeguards to protect your data. Where data is no longer required, we take reasonable steps to destroy or de-identify it.

6. ACCESS AND CORRECTION

You may request access to the personal information we hold about you and request corrections if necessary. Please contact us using the details below. We will respond within a reasonable time.

7. WEBSITE AND COOKIES

When you visit our website, anonymous information may be collected through the use of cookies to help improve user experience and website performance. You can adjust your browser settings to disable cookies.

8. THIRD-PARTY LINKS

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

9. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The current version will always be available on our website.

10. CONTACT US

If you have any questions or concerns about this policy or how your information is managed, please contact:

Nicolas Building Surveyors
Suite 6 / 307–313 Wattletree Road
Malvern East VIC 3145