This following document sets forth the Company Policy for Nicolas Building Surveyors (NBS).

Nicolas Building Surveyors (NBS) operate in a manner that consistently meets or exceeds the quality standards set by our stakeholders. Through careful attention to detail, NBS strives to provide professional and quality services consistently. To achieve this, we are committed to the continuous improvement of our management system, internal operation, and the services provided by our company.

Aims and Objectives
We recognise that the quality of our service offerings is determined by both our stakeholder and industry’s needs and expectations. Our objectives are, therefore, to:

• Identify and meet all applicable requirements; whether client, legislative, industry-specific or otherwise.
• Develop and maintain processes and procedures that ensure that these requirements are met or exceeded
• Achieve efficiency in our operations, attention to detail, and responsiveness to client priorities
• Provide quality services on time, and at the appropriate cost
• Provide an employment environment where continuous improvement is encouraged

Responsibilities
The Director and Senior Management of NBS will support the Quality Management System (QMS) by:

• Taking accountability for the effectiveness of the QMS
• Striving to ensure that the client and stakeholder satisfaction is achieved at all times
• Ensuring that this quality policy and the quality objectives are established and updated as required
• Providing the necessary resources to maintain and improve the system
• Communicating the importance of effective quality management

Contacting Us
The NBS Team endeavours to assist and cooperate in ensuring that this policy is adhered to, and actively participate in the adherence of the company to the achievement of the goals and objectives of this policy.

Nicolas Building Surveyors (NBS) welcomes your comments regarding this Company Policy. If you have any questions about this Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.